Job Description
Join our dynamic team as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This is your chance to launch an exciting career in technology with immediate start opportunities. We offer competitive compensation, comprehensive benefits, and a supportive environment where your skills make a real impact. If you're ready to solve technical challenges, work independently, and grow professionally, apply today!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Monitor and resolve critical IT infrastructure issues during overnight hours
- Document incident reports, resolutions, and preventive measures in ticketing systems
- Collaborate with global teams to ensure seamless cross-shift handovers
- Conduct system health checks and proactive maintenance tasks
- Train end-users on best practices for cybersecurity and data protection
- Escalate complex issues to senior engineers with detailed context
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1+ years of hands-on IT support experience in night shift environments
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for networking, hardware, and software issues
- CompTIA A+ or similar certification (or willingness to obtain)
- Excellent written and verbal communication skills
- Ability to work autonomously with minimal supervision
- Flexibility to work weekends/holidays as needed