Job Description
Join our award-winning IT team as a Night Shift Support Specialist! We're seeking dedicated professionals to provide exceptional technical support during overnight hours while our global teams rest. You'll be the backbone of our 24/7 operations, ensuring seamless system performance and resolving critical issues before sunrise. Enjoy competitive pay, comprehensive benefits including health/dental/vision, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Monitor and maintain enterprise systems during overnight hours (10 PM - 6 AM)
- Provide Tier 2/3 technical support for hardware/software/network issues
- Execute scheduled maintenance and system updates during low-traffic periods
- Document incidents, resolutions, and knowledge base articles
- Collaborate with global teams during handover periods
- Proactively identify and mitigate potential system risks
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- 3+ years of IT support experience in enterprise environments
- Expertise in Windows Server administration and Active Directory
- Strong troubleshooting skills for network/infrastructure issues
- CompTIA Security+ or equivalent certification required
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently with minimal supervision
- Excellent written communication skills for documentation
- Flexibility to adapt to changing priorities