Job Description
Join our elite remote-friendly night shift team as an IT Support Specialist in sunny Chula Vista! We're seeking tech-savvy professionals to provide critical infrastructure support while the city sleeps. Enjoy competitive compensation, comprehensive benefits, and the flexibility of remote work with occasional on-site visits. Be part of a 24/7 operation safeguarding enterprise systems during off-peak hours.
Responsibilities
- Monitor and maintain critical IT infrastructure during night shift hours
- Provide remote technical support for hardware, software, and network issues
- Execute system updates, patches, and security protocols
- Document incidents, resolutions, and knowledge base articles
- Collaborate with global teams during scheduled maintenance windows
- Respond to emergency alerts within 15-minute SLA
Qualifications
- 3+ years in enterprise-level IT support or helpdesk roles
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Windows Server, Active Directory, and cloud platforms
- Experience with ticketing systems (ServiceNow/Jira)
- Strong troubleshooting skills for both on-prem and hybrid environments
- Ability to work independently during overnight hours
- Valid driver's license for occasional on-site visits