Job Description
We're urgently hiring a Remote IT Support Specialist to join our dynamic team! Enjoy full-time remote work with all necessary equipment provided, including laptop, headset, and software licenses. This is an immediate opportunity for tech-savvy professionals in Fort Worth, TX and North Carolina to make an impact. Why Join Us?
- Work from home with full equipment support
- Competitive salary and comprehensive benefits
- Flexible schedule and growth opportunities
- Immediate start date – apply today!
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and email
- Install, configure, and maintain company-issued equipment and software
- Diagnose and resolve network connectivity and security issues
- Create and maintain detailed documentation of support tickets and solutions
- Collaborate with cross-functional teams to implement system improvements
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (Bachelor's preferred)
- 2+ years of experience in remote IT support or helpdesk roles
- Strong knowledge of Windows/macOS, networking protocols, and cloud services
- Experience with ticketing systems (ServiceNow, Zendesk, etc.)
- Excellent problem-solving and communication skills
- Certifications (CompTIA A+, Network+, etc.) a plus
- Ability to work independently with minimal supervision