Job Description
Join TechGuard Solutions as a Night Shift IT Support Specialist and experience the future of remote work! We provide all necessary equipment including high-performance laptops, dual monitors, noise-canceling headsets, and ergonomic peripherals. Enjoy competitive pay, comprehensive benefits, and a supportive team environment while maintaining work-life balance through our flexible scheduling.
As a key member of our 24/7 operations team, you'll ensure seamless IT infrastructure support for our global clients. Our state-of-the-art Fort Wayne facility offers modern amenities, on-site fitness centers, and complimentary snacks. Night shift premiums and quarterly performance bonuses are included.
Responsibilities
- Provide 24/7 remote technical support for enterprise hardware/software systems
- Monitor and resolve network infrastructure issues using provided diagnostic tools
- Install and configure company-issued equipment for new team members
- Document incidents and resolutions in the ITSM platform
- Collaborate with global support teams during critical outages
- Conduct regular system maintenance and security patch updates
- Train end-users on remote access protocols and security best practices
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years in IT support or helpdesk environment
- CompTIA A+ or equivalent certification
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Ability to troubleshoot Windows/macOS/Linux systems
- Strong written and verbal communication skills
- Availability to work 12-hour night shifts (7 PM - 7 AM)
- Valid driver's license for occasional equipment pickups