Job Description
Join TechSolve Solutions Inc. as a Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. We're seeking a dedicated professional to troubleshoot complex IT issues, deliver exceptional customer support, and drive innovation in a fast-paced remote environment. Enjoy flexible hours, comprehensive benefits, and opportunities for growth in one of Arizona's most vibrant tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 2-3 support for enterprise clients and internal teams
- Document ticket resolutions in ITSM systems with precision
- Collaborate with cross-functional teams on infrastructure projects
- Develop technical documentation and training materials
- Monitor system performance and proactively address vulnerabilities
- Lead incident response during critical outages
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA A+/Network+ certifications required
- Expertise in Windows/macOS troubleshooting and Active Directory
- Strong knowledge of cloud platforms (AWS/Azure)
- Exceptional communication and problem-solving skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently in remote settings
- Bachelor's degree in IT or related field preferred