Job Description
Join TechSolutions Inc., a leading innovator in cloud infrastructure solutions, as a Remote Tech Support Specialist based in Kansas City, MO. We're seeking a customer-obsessed professional to deliver exceptional technical support to our enterprise clients. This full-time, direct hire role offers the flexibility of remote work while being part of a collaborative team that values growth and work-life balance. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional development in a rapidly growing tech sector.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access tools
- Manage ticket queues with SLA adherence and prioritize critical incidents
- Document support cases in CRM systems with detailed resolution steps
- Collaborate with engineering teams on complex infrastructure problems
- Develop training materials for common technical issues
- Conduct periodic system health checks and proactive maintenance
- Mentor junior support staff on troubleshooting methodologies
Qualifications
- 3+ years of enterprise-level technical support experience
- Proficiency with Windows Server, Active Directory, and Azure AD
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- CompTIA A+/Network+ or equivalent certifications preferred
- Excellent written communication skills with technical aptitude
- Ability to work independently with minimal supervision
- Must reside in Kansas City metropolitan area