Job Description
Join TechSolutions Pro as a Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. We're seeking a passionate problem-solver to provide exceptional technical assistance to users across the United States. Enjoy the flexibility of remote work while making a tangible impact in our growing IT infrastructure. Our team thrives on innovation, collaboration, and continuous learning, offering competitive benefits and career growth opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access tools
- Document troubleshooting steps and solutions in our ticketing system
- Provide user training on company-specific applications and best practices
- Collaborate with Tier 2/3 engineers for complex technical escalations
- Monitor system health and proactively address potential disruptions
- Maintain accurate asset inventory and configuration records
- Contribute to knowledge base documentation and improvement initiatives
Qualifications
- 3+ years of technical support experience in a remote environment
- CompTIA A+ or equivalent certification (preferred)
- Proficiency in Windows/macOS and network fundamentals
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Exceptional written and verbal communication skills
- Ability to prioritize tasks and manage multiple escalations
- Strong analytical skills and customer-focused mindset
- Relevant degree in IT or related field (preferred)