Job Description
Join Orlando's fastest-growing tech team and start your night shift support career tomorrow! We're seeking dedicated professionals to provide exceptional technical assistance during critical overnight hours. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for career growth. No experience? No problem – we provide paid training! Apply now and become part of Orlando's premier IT support workforce.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote assistance
- Troubleshoot hardware/software issues across Windows and macOS systems
- Monitor network infrastructure and security protocols overnight
- Document incident reports and maintain accurate knowledge base entries
- Collaborate with day-shift teams for seamless service continuity
- Perform system backups and maintenance during off-peak hours
Qualifications
- High school diploma or equivalent; IT certifications a plus
- Basic knowledge of networking concepts and troubleshooting methodologies
- Strong problem-solving skills with customer-first mindset
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Flexible schedule with reliable transportation for overnight shifts
- Proficient in Microsoft Office and ticketing systems