Job Description
Join Orlando's fastest-growing tech team! We're urgently seeking talented Remote Tech Support Specialists to deliver exceptional customer experiences from the comfort of your home office.
As a cornerstone of our IT operations, you'll empower users across Orlando with seamless technical solutions while working 100% remotely. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic environment.
Immediate start date available for qualified candidates!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer support via phone, chat, and email
- Manage ticketing systems and document technical resolutions
- Deploy and configure Windows/macOS systems and enterprise applications
- Collaborate with senior engineers on complex network infrastructure issues
- Conduct user training on new technologies and security protocols
- Monitor system performance and proactively address potential threats
Qualifications
- 2+ years of remote technical support experience
- Expert-level knowledge of Windows/macOS troubleshooting
- CompTIA A+/Network+ certification or equivalent
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong communication skills with customer-first mindset
- Experience with ticketing systems (Zendesk, Jira Service Desk)
- Ability to work independently with minimal supervision
- High-speed internet connection required