Job Description
Are you a night owl looking for a career that offers both stability and flexibility?
Apex Tech Solutions is currently seeking a highly motivated Full-Time Night Shift Support Specialist to join our elite support team in Tucson, Arizona. In this role, you will be the first point of contact for our clients, providing top-tier technical assistance while enjoying the benefits of a quieter work environment and premium shift differentials.
We pride ourselves on a modern, inclusive culture where your expertise is valued. If you have a knack for troubleshooting and a passion for helping others, we want to hear from you.
Responsibilities
- Provide 24/7 technical support for hardware, software, and network issues via phone and remote desktop tools.
- Diagnose and resolve complex technical problems with a focus on efficiency and customer satisfaction.
- Perform system maintenance and updates during off-peak hours to minimize business disruption.
- Document all technical issues, resolutions, and user interactions in our ticketing system.
- Collaborate with the day-shift team to ensure seamless handovers and continuity of service.
- Maintain a high level of professionalism and empathy in all client interactions.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in IT support, help desk, or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Must be available to work nights (e.g., 10:00 PM - 6:00 AM) on a full-time basis.
- Valid driver's license and reliable transportation (optional but recommended).