Job Description
Join TechSolutions Global as a Remote Tech Support Specialist and start your career tomorrow! We're seeking tech-savvy professionals to provide exceptional remote support to clients across St. Louis, MO. Enjoy a flexible work-from-home setup while making an immediate impact in a dynamic, growth-oriented environment. No commute, no delays—just pure tech excellence!
Responsibilities
- Diagnose and resolve complex technical issues via phone, chat, and remote access
- Install, configure, and maintain hardware/software systems
- Document troubleshooting steps and maintain detailed case logs
- Collaborate with cross-functional teams to escalate unresolved issues
- Proactively monitor systems to prevent potential disruptions
- Train users on technology best practices and security protocols
- Contribute to knowledge base articles and process improvements
Qualifications
- 3+ years of remote technical support experience
- Expertise in Windows/macOS, networking, and cloud services
- CompTIA A+ or equivalent certification required
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (e.g., Zendesk, Jira)
- Strong analytical skills with attention to detail
- Valid Missouri driver's license (if occasional on-site support needed)