Job Description
Join Alaska Tech Solutions as a Remote Night Shift Support Specialist and become a vital part of our 24/7 operations team. This full-time remote position offers the flexibility of working from anywhere in Alaska while supporting our Anchorage-based clients. We're seeking a dedicated professional to handle critical technical support during overnight hours, ensuring seamless service delivery. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in a collaborative environment.
Why Join Us?
- Remote-first culture with Anchorage roots
- Competitive night shift differential pay
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve hardware, software, and network issues during overnight hours
- Document all support tickets using Zendesk with detailed technical notes
- Escalate complex issues to senior engineers with clear context
- Monitor system health and proactively address potential outages
- Collaborate with day-shift teams during handover periods
- Maintain SLA compliance for all overnight support requests
Qualifications
- Minimum 2 years in technical support or IT operations
- Experience with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision during night shifts
- Strong troubleshooting skills for enterprise environments
- Excellent written and verbal communication skills
- Flexibility to work weekends/holidays as needed
- Resident of Alaska preferred (remote work)