Job Description
Join our dynamic team at NexusTech Solutions as a Night Shift Support Specialist in Arlington, TX! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This role offers competitive pay, comprehensive benefits, and opportunities for career advancement in a fast-paced IT environment. Enjoy flexible scheduling, premium shift differentials, and a collaborative culture that values work-life balance. If you're a problem-solver passionate about delivering outstanding customer service, we want to hear from you!
Responsibilities
- Monitor and resolve technical issues for enterprise clients via phone, email, and remote support
- Perform system diagnostics, troubleshooting, and patch management for cloud infrastructure
- Document incident reports, resolutions, and knowledge base articles with precision
- Collaborate with cross-functional teams during critical system outages
- Conduct proactive system health checks and maintenance during off-peak hours
- Provide 24/7 escalation support for high-priority client incidents
- Maintain strict SLA compliance and response time metrics
Qualifications
- 2+ years of technical support experience in IT operations or helpdesk environments
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network connectivity, application performance, and security issues
- Excellent written and verbal communication skills for technical documentation
- Ability to work independently with minimal supervision during night shifts
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools (Nagios, SolarWinds)
- Flexible availability for overnight shifts (10 PM - 6 AM)