Job Description
Join TechFlow Solutions Inc. as a Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. We're seeking a highly skilled professional to deliver exceptional technical support to our Irvine-based clients while working fully remotely. This is your chance to leverage your troubleshooting expertise in a dynamic, award-winning environment with rapid career growth and cutting-edge tools.
Responsibilities
- Diagnose and resolve complex technical issues across hardware, software, and network systems via remote support channels
- Provide Tier 2/3 support for enterprise clients including Windows/macOS, cloud infrastructure (AWS/Azure), and SaaS applications
- Document all interactions using Salesforce Service Cloud with detailed ticket resolution protocols
- Collaborate with cross-functional teams to implement proactive system monitoring and preventive maintenance
- Develop and maintain technical documentation including knowledge base articles and troubleshooting guides
- Mentor junior support staff through peer review sessions and shadowing opportunities
Qualifications
- 3+ years of enterprise-level remote technical support experience with Windows Server and Active Directory
- CompTIA A+/Network+ or equivalent cloud certifications (AWS/Azure preferred)
- Expertise in remote desktop tools (TeamViewer, AnyDesk) and ticketing systems (Zendesk, Jira)
- Strong diagnostic skills with experience in network troubleshooting and security protocols
- Excellent written communication skills for technical documentation and client interactions
- Proven ability to manage multiple priorities in a fast-paced SaaS environment
- Bachelor's degree in Computer Science or related field preferred