Job Description
Join TechNova Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy competitive compensation, comprehensive benefits, and a collaborative team environment. This role offers stability, growth opportunities, and the chance to work while others sleep – perfect for night owls seeking work-life balance. Apply today to join Richmond's leading tech support team!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve hardware/software issues, network connectivity problems, and system outages
- Document all interactions, resolutions, and escalations using ServiceNow ticketing system
- Collaborate with global support teams during complex incident resolution
- Monitor server performance, security alerts, and backup systems during overnight shifts
- Conduct routine maintenance and system patching during low-traffic windows
- Escalate critical issues to senior engineers with detailed context and impact analysis
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 2+ years technical support experience in 24/7 or night shift environments
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills across hardware, networking, and enterprise software
- CompTIA A+ or Network+ certification required
- Exceptional communication skills with ability to remain calm under pressure
- Available to work 11 PM - 7 AM schedule with weekend rotation
- Basic scripting knowledge (PowerShell/Bash) preferred