Job Description
Join our dynamic team as a Night Shift Support Specialist at Fort Worth Tech Solutions! We're urgently hiring dedicated professionals to provide exceptional technical support during overnight hours. This role offers competitive compensation, comprehensive benefits, and a critical opportunity to make a direct impact on our global operations. If you're a problem-solver with a passion for technology and thrive in overnight environments, we want you to apply today!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot complex hardware/software issues including cloud infrastructure and networking
- Document all interactions and resolutions in ticketing systems with precision
- Collaborate with global teams during handovers for seamless continuity
- Proactively monitor systems and implement preventive maintenance protocols
- Train junior staff on escalation procedures and support methodologies
- Contribute to process improvements for overnight support workflows
Qualifications
- 3+ years in technical support or IT operations role
- Proficiency in Windows/Linux environments and networking fundamentals
- Experience with ticketing systems (Jira, ServiceNow) and remote tools
- Strong analytical skills for diagnosing complex technical issues
- Excellent written/verbal communication with customer-first mindset
- Ability to work independently with minimal supervision overnight
- CompTIA Network+ or equivalent certification preferred