Job Description
Immediate Hire Opportunity: Join TechSolutions Inc. as a Remote Tech Support Specialist in Fort Wayne, IN. We're seeking a tech-savvy professional to deliver exceptional remote support to our clients. Enjoy flexible hours, competitive pay, and the chance to solve complex technical challenges from home. If you're ready to start immediately and make an impact, apply today!
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and troubleshoot network connectivity, system errors, and application glitches
- Guide users through step-by-step solutions with clear, patient communication
- Document all interactions and resolutions in our CRM system
- Collaborate with senior engineers on complex escalations
- Maintain up-to-date knowledge of IT best practices and security protocols
Qualifications
- Minimum 2 years of technical support experience (remote preferred)
- Proficiency with Windows, macOS, and mobile OS troubleshooting
- Strong understanding of networking fundamentals (TCP/IP, DNS, VPN)
- Excellent written/verbal communication and customer service skills
- CompTIA A+ or equivalent certification required
- Ability to work independently with minimal supervision
- High-speed internet connection and dedicated home office space