Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking a dedicated professional to provide exceptional technical support during overnight hours, ensuring seamless service delivery for our global clients. This role offers a competitive salary, comprehensive benefits, and opportunities for career growth in a dynamic tech environment. If you thrive in fast-paced settings and possess strong problem-solving skills, we encourage you to apply today.
Responsibilities
- Monitor and respond to technical support tickets via phone, email, and chat during overnight hours
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document incidents, resolutions, and knowledge base contributions
- Collaborate with day-shift teams to ensure continuity of service
- Perform system maintenance and updates during low-traffic periods
- Escalate complex issues to senior engineers with detailed documentation
Qualifications
- 2+ years of IT support experience in 24/7 environments
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities