Job Description
Join our award-winning IT team as a Night Shift Support Specialist in the heart of Washington, DC. This critical role ensures 24/7 system uptime for our government and enterprise clients while offering exceptional career growth opportunities. Enjoy competitive pay, comprehensive benefits, and a collaborative culture where your technical expertise directly impacts mission-critical operations.
We provide extensive training, cutting-edge tools, and a supportive environment for professional development. Perfect for detail-oriented professionals seeking work-life balance with our night shift schedule (11 PM - 7 AM).
Responsibilities
- Provide 24/7 technical support for enterprise systems, networks, and cloud infrastructure
- Monitor and resolve security incidents, system alerts, and performance issues
- Execute scheduled maintenance, updates, and patch management during off-peak hours
- Collaborate with global teams using ticketing systems (ServiceNow/Jira)
- Document all incidents, resolutions, and standard operating procedures
- Conduct user training sessions for after-hours support protocols
- Participate in continuous improvement initiatives for support workflows
Qualifications
- Associate degree in IT/Computer Science or equivalent experience (3+ years)
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Experience with enterprise monitoring tools (SolarWinds, Nagios)
- Strong troubleshooting skills for hardware, software, and network issues
- Ability to work independently with minimal supervision during night shifts
- Excellent written and verbal communication skills
- Must be flexible to cover occasional weekend shifts as needed