Job Description
Launch your IT career with our comprehensive paid training program! TechGrowth Solutions is seeking motivated Remote Tech Support Specialists in Raleigh, NC to join our award-winning team. No prior experience required – we provide full paid training in cloud infrastructure, cybersecurity fundamentals, and customer service excellence. Enjoy 100% remote work flexibility while building in-demand skills with industry certifications. Join our collaborative culture where career growth is accelerated through mentorship and advancement opportunities. Apply today and transform your passion for technology into a professional career!
Responsibilities
- Provide Tier 1-2 technical support for cloud-based software and hardware systems
- Diagnose and resolve customer issues via phone, chat, and remote access tools
- Document troubleshooting steps and solutions in company ticketing system
- Collaborate with senior engineers on complex escalations
- Contribute to knowledge base articles and training materials
- Monitor system health and proactively address potential issues
- Participate in ongoing training to maintain technical proficiency
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Basic familiarity with Windows/macOS operating systems
- Ability to learn technical concepts quickly through structured training
- Self-motivated with ability to work independently in remote environment
- Customer service mindset with patience and empathy
- Reliable internet connection and quiet home office space