Job Description
Join InnovateTech Solutions as a Part-Time Remote Tech Support Specialist and become the hero behind our seamless digital experiences. We're seeking a tech-savvy professional to deliver exceptional customer support while working remotely from Tulsa. This role offers flexible hours and the opportunity to grow your IT career in a dynamic, forward-thinking environment. If you're passionate about solving technical challenges and making a tangible impact, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Provide step-by-step technical guidance to non-technical users
- Document cases meticulously in our ticketing system
- Collaborate with senior engineers on complex escalations
- Conduct virtual system installations and configurations
- Monitor network performance and security protocols
- Train users on cybersecurity best practices
Qualifications
- 1+ years of technical support experience
- Proficiency in Windows/macOS and networking fundamentals
- CompTIA A+ or equivalent certification preferred
- Exceptional problem-solving and communication skills
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision
- Strong organizational skills and attention to detail
- High-speed home internet required