Job Description
Join our elite night shift team as a High-Paying IT Support Specialist in Honolulu, Hawaii. We're seeking tech-savvy professionals to deliver exceptional 24/7 infrastructure support while enjoying premium compensation and a flexible schedule. This role offers unparalleled growth opportunities in a dynamic environment, with comprehensive benefits including health insurance, retirement plans, and performance bonuses.
Our Honolulu-based team provides mission-critical support to enterprise clients across the Pacific Rim. You'll work in a modern, secure facility with cutting-edge technology, enjoying competitive pay rates that reflect the critical nature of night shift operations. We value work-life balance and offer structured shift rotations to maintain your well-being.
Responsibilities
- Provide 24/7 remote and on-site technical support during night shift hours (10 PM - 6 AM)
- Troubleshoot complex network, server, and cloud infrastructure issues for enterprise clients
- Implement security protocols and perform vulnerability assessments during off-peak hours
- Document incident resolutions and create knowledge base articles for team-wide use
- Collaborate with global teams via ticketing systems for seamless cross-shift handovers
- Proactively monitor system health and prevent outages through predictive maintenance
- Train junior staff on advanced troubleshooting methodologies
Qualifications
- 5+ years of enterprise IT support experience with night shift background
- Expertise in Windows Server, AWS/Azure, and network infrastructure (Cisco/Juniper)
- CompTIA Security+ or equivalent certification required
- Strong analytical skills with ability to diagnose complex issues independently
- Excellent written communication for technical documentation
- Valid Hawaii driver's license for occasional on-site client visits
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools (SolarWinds)