Job Description
Join Our Award-Winning Remote Tech Support Team in Atlanta!
Looking to launch or advance your IT career? NexusTech Solutions is seeking passionate Remote Tech Support Specialists in the Atlanta area to join our innovative team. Enjoy a competitive salary, $5,000 sign-on bonus, and 100% remote flexibility while serving enterprise clients nationwide. Our culture emphasizes growth, collaboration, and work-life balance – perfect for tech professionals seeking impact without commute stress.
What You'll Love: Comprehensive benefits package, professional development stipend, cutting-edge virtual lab access, and monthly team-building events. Atlanta-based candidates receive priority consideration for local networking opportunities.
Responsibilities
- Provide Tier 2/3 technical support for enterprise hardware/software via phone, chat, and remote desktop
- Diagnose and resolve complex network, security, and system performance issues
- Document cases in ServiceNow and maintain SLA compliance
- Collaborate with engineering teams on escalated infrastructure projects
- Develop and maintain technical documentation knowledge base
- Mentor junior support staff during on-call rotations
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- 3+ years enterprise IT support experience with Windows/Linux environments
- CompTIA A+/Network+ or equivalent industry certification required
- Expertise in Active Directory, VPN, and cloud services (AWS/Azure)
- Strong scripting skills (Python/PowerShell/Bash)
- Exceptional customer communication and troubleshooting methodology
- Experience with ServiceNow, Jira, or ITSM platforms
- Ability to work independently in remote setting with minimal supervision