Job Description
Join our elite night team as a Support Specialist at TechCare Solutions Inc., where we empower businesses 24/7 with cutting-edge technology solutions. This pivotal role ensures seamless operational continuity during overnight hours while delivering exceptional client experiences. We offer comprehensive training, competitive benefits, and a collaborative culture that values your contributions. If you thrive in dynamic environments and possess a passion for problem-solving, this is your opportunity to grow with an industry leader while maintaining work-life balance through our structured night shift schedule.
Responsibilities
- Provide Tier 2 technical support for enterprise clients during overnight hours (10 PM - 6 AM)
- Monitor and resolve system alerts, network outages, and security incidents in real-time
- Document troubleshooting processes and create knowledge base articles for team-wide use
- Collaborate with global support teams using ticketing systems (Jira, ServiceNow)
- Conduct proactive system health checks and performance optimization
- Act as first point of contact for emergency escalations during night operations
- Maintain SLA compliance and support metrics for overnight service windows
Qualifications
- Minimum 2 years in IT support or helpdesk environment
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network and application troubleshooting
- Experience with monitoring tools (Nagios, SolarWinds, Datadog)
- Excellent written communication for incident reporting and documentation
- Ability to work independently with minimal supervision during night shifts
- CompTIA Network+ or equivalent certification preferred
- Flexibility to work weekends and holidays as needed