Job Description
Join InnovateTech Solutions as a Part-Time Remote Tech Support Specialist and become the hero of our clients' digital experiences! We're seeking a tech-savvy problem-solver to deliver exceptional remote support to our Philadelphia-based clients. This flexible role (20-25 hours/week) offers the perfect blend of technical challenge and work-life balance while supporting cutting-edge technology solutions. If you thrive in remote environments and have a passion for turning technical frustrations into seamless solutions, we want you on our team!
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Install, configure, and troubleshoot Windows/macOS operating systems and applications
- Document all support interactions in our ticketing system with detailed resolution notes
- Collaborate with senior engineers on complex escalations while maintaining client communication
- Conduct remote system maintenance and security updates across client environments
Qualifications
- 2+ years of technical support experience with remote/desk-side troubleshooting
- Expert knowledge of Windows/macOS, networking fundamentals, and cloud services (AWS/Azure)
- CompTIA A+ or equivalent certification required (Network+ preferred)
- Exceptional written communication skills with ability to explain technical concepts clearly
- Experience with ticketing systems (ServiceNow/Jira) and remote access tools
- Must be available during EST business hours (flexible scheduling offered)
- Philadelphia residents preferred (local timezone compliance)