Job Description
Join our dynamic team as a Remote Tech Support Specialist in Charlotte, NC! We're seeking a tech-savvy professional to provide immediate assistance to our clients. Enjoy the flexibility of remote work while making a tangible impact. This is a contract position with the potential for long-term engagement. Apply today and start your career journey with us!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Install and configure operating systems and applications
- Document all interactions in ticketing systems with detailed notes
- Collaborate with senior engineers on complex technical challenges
- Provide exceptional customer service with a patient and professional demeanor
- Monitor system performance and proactively address potential issues
- Train end-users on new technologies and best practices
Qualifications
- 2+ years of technical support experience
- CompTIA A+ certification or equivalent
- Proficiency in Windows/macOS/Linux environments
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Experience with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently and manage multiple priorities
- High-speed internet connection required