Job Description
Join Atlanta Tech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in Atlanta's thriving tech sector. Work with cutting-edge systems while maintaining a work-life balance with flexible scheduling.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot hardware/software issues including network connectivity, security protocols, and cloud services
- Document incidents, resolutions, and preventive measures in ticketing systems
- Collaborate with global support teams during escalation procedures
- Monitor system performance and proactively address potential vulnerabilities
- Conduct routine maintenance on servers and infrastructure during off-peak hours
- Train junior staff on SOPs and troubleshooting methodologies
Qualifications
- Minimum 2 years experience in IT support or help desk roles
- CompTIA A+ or equivalent certification preferred
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network, security, and application issues
- Exceptional problem-solving abilities under pressure
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid driver's license for occasional on-site visits