Job Description
Join our elite team as a Senior Remote Tech Support Specialist and become the backbone of our cutting-edge IT infrastructure. We're seeking a highly skilled professional to deliver exceptional technical support to enterprise clients across North America. This premium remote position offers the flexibility to work from anywhere while making a significant impact in a dynamic, growth-oriented environment.
At TechSolve Solutions, we invest in our talent through continuous learning opportunities, competitive benefits, and a culture that values innovation and work-life balance. If you're passionate about solving complex technical challenges and thrive in a remote-first setting, this role is your gateway to career excellence.
Responsibilities
- Provide Tier 3 technical support for enterprise clients via phone, email, and remote desktop tools
- Diagnose and resolve complex hardware/software issues including network connectivity, OS configurations, and security protocols
- Document all interactions using ITIL-compliant ticketing systems with detailed resolution notes
- Collaborate with cross-functional teams to implement scalable support solutions
- Conduct proactive system health checks and preventive maintenance activities
- Mentor junior support staff and contribute to knowledge base documentation
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- 5+ years of enterprise-level remote tech support experience
- Expert proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong analytical skills with demonstrated expertise in root cause analysis
- Experience with remote monitoring tools (e.g., SolarWinds, Zabbix)
- Exceptional communication skills with ability to translate technical concepts to non-technical audiences
- Bachelor's degree in IT or related field preferred
- Experience supporting 500+ endpoint environments