Job Description
Launch your career in tech with our comprehensive night shift support program! No experience needed – we provide full training for motivated individuals ready to join Tulsa's growing tech scene. As a Night Shift Support Specialist at TechSolve Inc., you'll become the backbone of our 24/7 operations, ensuring seamless service delivery while gaining valuable IT skills. Enjoy competitive pay, consistent schedules, and a pathway to career advancement in a supportive environment.
Why Join Us:
- Free industry certification training
- Health benefits after 90 days
- Tuition reimbursement programs
- Performance-based quarterly bonuses
- Modern downtown Tulsa workspace
Responsibilities
- Monitor and resolve technical support tickets during night shift hours
- Provide remote assistance via phone, chat, and email systems
- Document all interactions and resolutions in CRM platforms
- Collaborate with day-shift teams for seamless handover processes
- Perform basic system diagnostics and troubleshooting
- Maintain security protocols for data access and handling
- Participate in weekly skill development sessions
Qualifications
- High school diploma or equivalent required
- No technical experience necessary – training provided
- Strong written and verbal communication skills
- Ability to work independently and solve problems
- Comfortable with technology and quick learning curve
- Reliable transportation to downtown Tulsa location
- Flexibility to work nights (10 PM - 6 AM)
- Basic computer literacy and internet proficiency