Job Description
Immediate Opening: Join Our Award-Winning Remote Tech Support Team! TechSolve Solutions Inc. is urgently seeking highly skilled Remote Tech Support Specialists to deliver exceptional customer experiences from the comfort of your home office. As a key member of our Detroit-based team, you'll provide critical technical assistance to enterprise clients across North America. Enjoy competitive compensation, comprehensive benefits, and a flexible remote work environment while making a tangible impact on our clients' success. This is a full-time, permanent position with rapid growth opportunities.
Responsibilities
- Diagnose and resolve complex hardware/software issues via phone, chat, and remote access
- Document all interactions and resolutions in our CRM system with precision
- Escalate critical issues to senior engineers with clear context and proposed solutions
- Conduct proactive system maintenance and security patch deployments
- Train clients on best practices for device security and productivity
- Collaborate with cross-functional teams to improve service quality
- Maintain 95%+ customer satisfaction metrics through exceptional communication
Qualifications
- 3+ years of professional tech support experience with remote work exposure
- Expert-level troubleshooting skills for Windows/macOS/Linux environments
- CompTIA A+, Network+, or equivalent certification required
- Proficient with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Exceptional written and verbal communication skills
- Experience with enterprise ticketing systems (ServiceNow, Jira)
- Ability to work flexible hours including occasional weekends
- High-speed internet connection (minimum 50 Mbps)