Job Description
Join our dynamic IT support team as a Night Shift Specialist and become the backbone of our 24/7 operations. This full-time role offers the opportunity to work in a fast-paced environment while providing critical technical support to enterprise clients. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in Newark's thriving tech hub.
Responsibilities
- Monitor and resolve technical issues via ticketing systems during night shift hours
- Provide remote support for network, hardware, and software troubleshooting
- Document incident reports and maintain accurate knowledge base entries
- Collaborate with global teams during critical system outages
- Perform proactive system maintenance and security patching
- Escalate complex issues to senior engineers with detailed context
- Train junior support staff on best practices and protocols
Qualifications
- 2+ years in technical support or help desk role
- Proficiency in Windows/Linux systems and networking fundamentals
- Strong problem-solving and communication skills
- Experience with ticketing systems (Jira, ServiceNow)
- CompTIA A+ or similar certification preferred
- Ability to work independently during night shift (10 PM - 6 AM)
- Basic scripting knowledge (Python/PowerShell)
- Valid NJ driver's license for occasional on-site visits