Job Description
Join TechGuard Solutions as a Night Shift Support Specialist in Houston, TX! We're seeking dedicated professionals to provide exceptional technical support during critical overnight hours. This role offers competitive compensation, comprehensive benefits, and a dynamic team environment. You'll be the backbone of our 24/7 operations, ensuring seamless system performance and client satisfaction. If you thrive in fast-paced nocturnal environments and excel at problem-solving, apply now to become part of our award-winning support team!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise systems
- Monitor network infrastructure and proactively address critical alerts during night shifts
- Troubleshoot complex software/hardware issues with minimal supervision
- Document all incidents, resolutions, and knowledge base updates
- Collaborate with global teams to resolve cross-timezone escalations
- Execute scheduled system maintenance and patch deployments
- Maintain 99.9% uptime SLA for production environments
Qualifications
- 3+ years of IT support experience with night shift exposure
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Strong diagnostic skills for network, application, and hardware issues
- Ability to work independently with minimal supervision in remote settings
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Valid Texas driver's license for occasional on-site visits