Job Description
Launch your IT career with our comprehensive paid training program! TechGuard Solutions is seeking motivated Night Shift Support Specialists to join our Boston team. No prior experience required—we’ll provide all the training needed to excel in enterprise-level technical support. Enjoy competitive pay, career growth opportunities, and a collaborative night shift environment perfect for students or career changers.
Responsibilities
- Provide 24/7 technical support for enterprise software and hardware systems
- Document incidents, resolutions, and knowledge base articles
- Collaborate with cross-functional teams to resolve complex issues
- Monitor system performance and proactively address potential problems
- Train junior team members on support protocols and best practices
- Maintain security compliance for client systems
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic familiarity with Windows/Linux operating systems
- Ability to work independently during night shifts (10 PM - 6 AM)
- Customer service mindset with patience and empathy
- Willingness to obtain industry certifications (provided)