Job Description
Join our elite remote tech support team and transform your career with a high-paying opportunity in Bakersfield, CA. We're seeking a Senior Tech Support Specialist to deliver exceptional remote technical assistance to enterprise clients. This role combines competitive compensation with the flexibility of remote work, allowing you to thrive professionally while enjoying California's renowned quality of life.
Our company offers industry-leading benefits, including comprehensive health coverage, 401(k) matching, and generous paid time off. You'll work with cutting-edge technologies and collaborate with top-tier professionals in a supportive, growth-oriented environment.
Responsibilities
- Provide advanced remote technical support for complex hardware/software issues
- Manage and resolve escalated tickets using ticketing systems like Zendesk
- Document solutions and create knowledge base articles for future reference
- Train junior support staff on troubleshooting methodologies
- Collaborate with development teams to identify product improvements
- Monitor system performance and proactively address potential issues
- Maintain security protocols during remote access sessions
Qualifications
- 5+ years of enterprise-level remote tech support experience
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ and/or CCNA certification required
- Proficiency in remote desktop tools (TeamViewer, AnyDesk)
- Exceptional communication skills with technical and non-technical audiences
- Experience with ITIL framework and SLA management
- Ability to work independently with minimal supervision
- Bachelor's degree in IT or related field preferred