Job Description
Join our innovative team as a Remote Tech Support Specialist and become the backbone of our digital operations. We're seeking passionate problem-solvers to deliver exceptional technical assistance to clients across the Southwest. Enjoy the flexibility of remote work while advancing your career in Albuquerque's growing tech hub. Our comprehensive benefits package includes health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop tools
- Document troubleshooting steps and solutions in ticketing systems
- Train users on software applications and security protocols
- Collaborate with IT teams to escalate complex technical problems
- Monitor system performance and implement preventive maintenance
- Conduct periodic security audits and vulnerability assessments
- Maintain accurate inventory of IT assets and software licenses
Qualifications
- Associate's degree in IT or equivalent technical certification (CompTIA A+, Network+)
- 3+ years of technical support experience in remote/hybrid environments
- Proficiency in Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional communication skills with ability to explain technical concepts clearly
- Experience with ticketing systems (ServiceNow, Zendesk) and remote access tools
- Strong problem-solving abilities and customer service orientation
- Valid driver's license and reliable transportation for occasional on-site visits