Job Description
Join our cutting-edge team as a Remote Tech Support Specialist in Jersey City! We're urgently seeking tech-savvy professionals to deliver exceptional support to our global client base. This fully remote role offers the flexibility to work from anywhere while making a tangible impact. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic tech environment. Apply today to become part of our mission to revolutionize digital support experiences!
Responsibilities
- Provide remote technical assistance via phone, chat, and email for hardware/software issues
- Diagnose and resolve complex system problems across Windows/macOS platforms
- Manage ticketing systems with SLA adherence and customer satisfaction focus
- Document troubleshooting procedures and create knowledge base articles
- Collaborate with Tier 2/3 teams for escalations and root cause analysis
- Conduct remote system installations and configurations
- Maintain security protocols during all support interactions
Qualifications
- 3+ years of remote technical support experience
- Expert-level knowledge of Windows/macOS troubleshooting
- CompTIA A+/Network+ certification or equivalent
- Proficient in ticketing systems (Zendesk, Jira, ServiceNow)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Ability to work independently in a fast-paced environment