Job Description
Join our elite night shift support team at TechGuard Solutions Inc. and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide critical technical support while our clients sleep. As a Night Shift Support Specialist, you'll enjoy state-of-the-art equipment, comprehensive benefits, and a collaborative team environment. Work in a modern, secure facility with all tools provided – no personal equipment needed. This role offers unparalleled career growth opportunities in one of America's most vibrant tech hubs. Enjoy premium compensation, flexible scheduling, and the satisfaction of keeping global systems running smoothly during off-peak hours.
Responsibilities
- Provide 24/7 technical support for enterprise systems and client infrastructure
- Monitor and resolve network, server, and application issues during night shifts
- Document incident reports, maintenance logs, and resolution procedures
- Collaborate with global teams using provided communication tools
- Perform system backups, updates, and security checks during low-traffic periods
- Train junior staff on support protocols and best practices
- Contribute to process improvements for night shift operations
Qualifications
- 2+ years of IT support experience in 24/7 environments
- Proficiency with network troubleshooting (TCP/IP, DNS, DHCP)
- Experience with Windows Server and Linux administration
- Strong documentation and communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ or equivalent certification preferred
- Valid driver's license for occasional on-site visits