Job Description
Join TechSolutions Inc. as a Remote Tech Support Specialist and become the hero behind seamless digital experiences! We're seeking a tech-savvy professional to resolve complex IT issues for our clients across Bakersfield and beyond. This immediate hire opportunity offers competitive compensation, flexible remote work, and career growth in a dynamic tech environment. If you're passionate about problem-solving and delivering exceptional customer service, apply today to start your journey with us!
Responsibilities
- Diagnose and resolve hardware, software, and network issues via remote access tools
- Provide Tier 2-3 technical support for Windows/macOS systems and cloud applications
- Document all troubleshooting steps, solutions, and client interactions in ITSM systems
- Collaborate with cross-functional teams to implement proactive maintenance strategies
- Train users on best practices for cybersecurity and system optimization
- Monitor system performance and escalate critical issues to senior engineers
- Contribute to knowledge base articles and SOP development
Qualifications
- 2+ years of experience in remote technical support or help desk roles
- CompTIA A+/Network+ certification or equivalent industry credentials
- Expert knowledge of OS troubleshooting (Windows 10/11, macOS Big Sur+)
- Experience with remote desktop tools (TeamViewer, AnyDesk, RDP)
- Strong understanding of network fundamentals and cloud services (AWS/Azure)
- Exceptional written and verbal communication skills
- Ability to manage multiple high-priority tickets simultaneously
- Relevant degree in IT or related field preferred