Job Description
Join NexaTech Solutions as a Remote Tech Support Specialist in Jersey City and enjoy the freedom of flexible hours while making a real impact. We're seeking tech-savvy professionals to provide exceptional remote support to our clients across the New Jersey area. This role combines cutting-edge technology with work-life balance, allowing you to excel while maintaining your schedule.
As a key member of our IT team, you'll troubleshoot complex technical issues, implement innovative solutions, and deliver outstanding customer experiences—all from the comfort of your home. We offer competitive compensation, comprehensive benefits, and a culture that values flexibility and growth.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional technical support to enterprise clients in Jersey City metro
- Document troubleshooting steps and maintain detailed case records
- Collaborate with senior engineers on complex system integrations
- Conduct remote system installations and configuration updates
- Monitor network performance and proactively address vulnerabilities
- Train clients on new technologies and best practices
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- Expertise in Windows/macOS, networking fundamentals, and cloud services
- Strong diagnostic skills with tools like TeamViewer, Splashtop, or AnyDesk
- CompTIA A+ or equivalent certification required
- Excellent written and verbal communication skills
- Ability to work independently with flexible scheduling
- Experience with ticketing systems (Zendesk, Jira)
- Bachelor's degree in IT or related field preferred