Job Description
Join our elite night shift support team and become the backbone of our 24/7 operations. This high-paying role offers unparalleled work-life balance with premium compensation for dedicated professionals. Enjoy state-of-the-art facilities, comprehensive benefits package, and career advancement opportunities in a dynamic tech environment.
Responsibilities
- Provide Tier 3 technical support for enterprise systems during night shift hours
- Monitor and resolve critical infrastructure issues with SLA compliance
- Collaborate with global teams via communication tools for incident management
- Document troubleshooting processes and knowledge base contributions
- Conduct proactive system maintenance and security patching
- Train junior staff on support protocols and best practices
Qualifications
- 5+ years in enterprise IT support or infrastructure management
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong scripting skills (Python/PowerShell/Bash)
- CompTIA Security+ or equivalent certification
- Exceptional problem-solving under pressure
- Ability to work independently with minimal supervision
- Valid California driver's license for occasional on-site visits