Job Description
Join TechSolutions Inc., a leader in cutting-edge IT services, as a Senior Remote Tech Support Specialist. Enjoy the flexibility of working from anywhere in Colorado Springs while supporting enterprise clients with complex technical challenges. We offer competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic, collaborative environment.
Responsibilities
- Provide Tier 3 technical support for hardware, software, and network infrastructure issues
- Diagnose and resolve complex system failures using remote access tools
- Document troubleshooting steps and solutions in CRM systems
- Collaborate with cross-functional teams to implement system improvements
- Train junior support staff on advanced troubleshooting methodologies
- Develop and maintain technical documentation and SOPs
- Monitor system performance and proactively address potential issues
Qualifications
- 5+ years of experience in enterprise-level technical support
- Expert knowledge of Windows, macOS, Linux, and network protocols
- CompTIA A+, Network+, and Security+ certifications required
- Proficiency with remote support tools (e.g., TeamViewer, AnyDesk)
- Strong analytical and problem-solving skills
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently with minimal supervision