Job Description
Launch your tech career with TechSolve Solutions! We're seeking motivated individuals for our Remote Tech Support Specialist positions with comprehensive paid training. Join our award-winning team based in Plano, TX and work remotely while delivering exceptional technical support to Fortune 500 clients. No prior experience required – we invest in your growth!
Enjoy flexible remote work, competitive benefits, and clear career progression paths. Our 6-week paid training program covers cloud platforms, cybersecurity fundamentals, and enterprise systems. Transform your passion for technology into a stable, high-demand career with industry leaders.
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot hardware, software, and network issues using diagnostic tools
- Document all interactions, resolutions, and escalations in CRM systems
- Collaborate with senior engineers on complex technical challenges
- Execute preventive maintenance and system updates across client environments
- Maintain SLA compliance while delivering exceptional customer experiences
- Participate in continuous learning for emerging technologies
Qualifications
- High school diploma or equivalent; college degree or IT certification preferred
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Basic knowledge of Windows/macOS, networking concepts, and security protocols
- Ability to work independently in a remote environment
- Reliable high-speed internet and dedicated home workspace
- Customer-focused mindset with patience and empathy
- Willingness to complete paid training program (40 hours/week for 6 weeks)