Job Description
Join Orlando's premier remote tech support team and enjoy the freedom of flexible hours while making a real impact! We're seeking passionate individuals to provide exceptional technical assistance to our diverse client base across Orlando and beyond. This fully remote position allows you to work from anywhere in the Orlando metro area while maintaining a healthy work-life balance through customizable scheduling options.
Why You'll Love Working With Us:
- Competitive hourly pay with performance bonuses
- 100% remote work environment
- Flexible scheduling including evening/weekend options
- Comprehensive training and career development
- Health benefits and retirement plans for part-time employees
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote desktop
- Provide exceptional customer support to Orlando-based businesses and residents
- Document technical solutions in our CRM system with precision
- Collaborate with senior engineers on complex troubleshooting cases
- Stay current with emerging technologies through our training programs
- Maintain high customer satisfaction metrics (CSAT >90%)
- Support Windows, macOS, iOS, and Android environments
Qualifications
- 2+ years of technical support experience (helpdesk/desktop support)
- CompTIA A+ or equivalent certification preferred
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- High-speed home internet connection required
- Flexible availability including evenings/weekends
- Valid Florida driver's license for occasional on-site visits