Job Description
Join our award-winning tech support team and become the backbone of our 24/7 operations! We're urgently seeking dedicated Night Shift Support Specialists to deliver exceptional customer experiences while our West Coast clients rest. This premium opportunity offers competitive pay, comprehensive benefits, and a supportive remote-first culture. As a key player in our 24/7 support ecosystem, you'll troubleshoot complex issues, resolve escalations, and ensure seamless service delivery during critical overnight hours. If you thrive in dynamic environments and want to make an immediate impact, apply today!
Responsibilities
- Provide Tier 2/3 technical support for enterprise clients via phone, chat, and remote access
- Resolve complex software/hardware issues and document resolution protocols
- Collaborate with global teams during critical system outages
- Monitor ticket queues and maintain SLA compliance
- Train junior staff on advanced troubleshooting methodologies
- Implement proactive system health checks during off-peak hours
- Generate incident reports and improvement recommendations
Qualifications
- 3+ years in IT support with night shift experience
- Expertise in Windows Server, Active Directory, and cloud platforms
- CompTIA Network+ or equivalent certification required
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with Zendesk, Jira, or similar ticketing systems
- Strong analytical skills for root cause analysis
- Flexibility to work rotating weekend shifts