Job Description
Join our dynamic 24/7 operations team as a Night Shift IT Support Specialist in Wichita, KS. This critical role ensures seamless technical infrastructure during off-hours while supporting our global client base. You'll troubleshoot complex systems, implement security protocols, and collaborate with cross-functional teams to maintain operational excellence. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure during night shifts
- Monitor system health via monitoring tools and proactively address alerts
- Execute security protocols, vulnerability scans, and incident response procedures
- Document troubleshooting steps and create knowledge base articles
- Collaborate with day-shift teams for seamless handover and continuity
- Train junior staff on advanced troubleshooting techniques
- Participate in after-hours system upgrades and maintenance windows
Qualifications
- 3+ years of enterprise-level IT support experience
- CCNA or CompTIA Security+ certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical skills with experience in root cause analysis
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Flexibility to work nights, weekends, and holidays as needed
- Valid driver's license for occasional on-site visits