Job Description
Join our dynamic team as a Night Shift Support Specialist in Lubbock, TX! We're seeking a dedicated professional to provide exceptional remote technical support during evening hours. This role offers the flexibility of remote work while serving our clients across the nation. You'll be the critical link between our customers and seamless solutions, troubleshooting issues with precision and empathy. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment designed for growth. If you thrive in fast-paced settings and value work-life balance, this is your opportunity to shine!
Responsibilities
- Deliver remote technical support via phone, chat, and email during night shift hours
- Troubleshoot hardware/software issues with enterprise systems and cloud applications
- Document all interactions and resolutions in ticketing systems with precision
- Collaborate with global teams to resolve complex escalations
- Monitor system health and proactively address potential outages
- Train customers on best practices for optimal system performance
- Maintain high customer satisfaction scores (CSAT) and first-contact resolution rates
Qualifications
- 2+ years of technical support experience in IT helpdesk or SaaS environments
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Strong problem-solving skills with ability to diagnose complex issues
- Excellent written and verbal communication in English
- Comfortable working independently during night shift hours (10 PM - 6 AM CT)
- CompTIA A+ or equivalent certification preferred
- Experience with remote collaboration tools (Zoom, Slack, Teams)