Job Description
Join our innovative team as a Night Shift Support Specialist in Madison, WI! We're seeking a dedicated professional to provide exceptional technical support during overnight hours in a fully remote-friendly environment. This role offers the flexibility of working from home while delivering critical IT infrastructure support to our global clients. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technologies in a collaborative culture that values work-life balance.
Responsibilities
- Provide 24/7 technical support for enterprise systems via phone, chat, and remote access
- Monitor and resolve critical IT infrastructure issues during overnight shifts
- Collaborate with global teams to ensure seamless service continuity
- Document incident reports, resolutions, and knowledge base articles
- Proactively identify system vulnerabilities and recommend improvements
- Execute scheduled maintenance and system updates during low-traffic windows
- Maintain high customer satisfaction through timely issue resolution
Qualifications
- 3+ years of experience in IT support or helpdesk environments
- Availability to work overnight shifts (11 PM - 7 AM CT)
- Proficiency in Windows, macOS, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- Certifications (CompTIA A+, Network+, or equivalent) preferred
- Exceptional communication skills with ability to explain technical concepts
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Self-motivated with ability to work independently during off-peak hours