Job Description
Join our dynamic IT support team as a Night Shift Specialist in Corpus Christi! We're seeking dedicated professionals to provide exceptional technical support during overnight hours while our global team rests. This is a pivotal role ensuring 24/7 system reliability for our enterprise clients. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. If you thrive in nighttime settings and excel at problem-solving, apply today!
Responsibilities
- Monitor and resolve technical support tickets via phone, email, and remote access during night shift hours
- Perform system diagnostics, troubleshooting, and resolution of hardware/software issues
- Document all support activities using ticketing systems with detailed incident reports
- Collaborate with day-shift teams for seamless handover of ongoing issues
- Proactively identify system vulnerabilities and recommend preventative measures
- Conduct user account management, security updates, and patch deployments
- Participate in cross-team training to maintain current technical expertise
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1+ years of technical support experience in 24/7 environments
- Proficiency with Windows OS, Active Directory, and cloud-based systems
- Strong analytical and problem-solving abilities with customer-focused mindset
- CompTIA A+ or similar certification required
- Ability to work independently with minimal supervision during overnight hours
- Flexibility to adapt to changing priorities and emergency situations
- Valid driver's license for occasional on-site support needs