Job Description
Join our elite night shift support team and become the backbone of our 24/7 operations. As a Night Shift Support Specialist, you'll provide critical technical assistance to our global client base during peak off-peak hours. This high-impact role offers unparalleled growth opportunities in a dynamic, collaborative environment. Enjoy premium shift differentials and a dedicated career path toward senior technical leadership.
Responsibilities
- Deliver exceptional technical support via phone, chat, and remote access during night shift hours (11 PM - 7 AM)
- Resolve complex infrastructure and application issues with 95% first-contact resolution rate
- Document all incidents using ITIL-compliant ticketing systems with detailed resolution notes
- Collaborate with global teams during handover periods for seamless service continuity
- Proactively monitor systems using advanced monitoring tools to prevent outages
- Contribute to knowledge base documentation and improvement initiatives
- Participate in monthly cross-functional training sessions to expand technical expertise
Qualifications
- 3+ years of technical support experience with enterprise systems
- Advanced proficiency in Windows Server, Linux, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Exceptional troubleshooting skills with network protocols and security concepts
- Ability to work independently with minimal supervision during night shifts
- Strong written communication skills for technical documentation
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools (SolarWinds, Datadog)
- Flexibility to work weekends and holidays as needed